We offer FREE returns on all Australian orders.
You can return full priced items for Store Credit within 30 days of receiving your order. Items purchased from our sale collection are final sales unless deemed faulty. You do not need to contact us prior to returning your parcel, simply fill out the returns form and send it back to us within the required timeframe.
How to return an item:
- Fill out a returns form (you can download one from the link below)
- Enclose returns form in your return parcel with your items and send parcel back to us.
- Once your return has arrived back at our warehouse, and has been processed by our returns department, we will issue you with a credit note via email. This credit note will not include your original postage costs (unless item was incorrect or faulty). The gift card has no expiry date and can be used any time.
If you need to return and item, please send it back to the following address:
SISTER SECRETS RETURNS
4 SHORT STREET
BONNY HILLS, NSW 2445
We will accept a return if the item is:
- Sent back within 30 days of receiving your parcel.
- Is new and unworn with all original swing tags attached, does not have make-up or fake tan marks, smell of perfume, deodorant or washing powder.
Item/s not eligible for return under any circumstances:
- Items marked 'Final Sale' in the product description
- Earrings / jewellery / undergarments
- Items that do not meet our returned item conditions above.
All items shipped from Sister Secrets are carefully checked for any faults before dispatch. If you are to find a major fault in a product we have shipped to you, please let us know within 48 hours of receiving you order. Email us at firstname.lastname@example.org with description and digital images of the fault. We will gladly replace your item where available. If we cannot replace the style, we will offer a credit note or refund. Sister Secrets does not accept returns for damage caused by general wear and tear. All faulty returns will be accessed on an individual basis and Sister Secrets reserves the right to determine genuine faults in the product. All faulty items must be returned unworn with tags attached.
If you've received an incorrect item
If you have received an incorrect item or size, we will amend this at no further cost to you. Please email us within 48 hours at info@SisterSecrets.com.au
Sister Secrets will cover all return postage costs of the incorrect item. Upon receiving the item back we will send out a replacement. If the desired style is out of stock you will be issued a full refund. All incorrect items must be returned unworn with tags attached.
Product Imagery and Colours
At Sister Secrets we try our best to depict items as accurately as possible in the photos and descriptions. However, we cannot guarantee that colours will be completely accurate due to colour variations on individual computer screens. We also use flash photography and recommend referring to the fabric swatch for colour and fabric accuracy.
Sister Secrets is not responsible for the cost of return shipping. Customers are urged to hold onto proof of postage as Sister Secrets is also not responsible for returns lost by Australia Post. We will provide you with a store credit (via email) or refund (If applicable) within 5 business days of receiving the original item/s. We process returns and issue refunds/ store credit on Friday afternoons.